About

I’ve built my career helping people make sense of change.

My work has taken me through technical writing, learning design, facilitation, coaching, and AI enablement. Across those roles, I keep coming back to the same questions: What do people need to understand? What do they need to do? And what will help them get there?

My story

Helping people understand what comes next.

Michelle Lentz smiling, seated in a black shirt

I started in technical communication, translating complicated systems and ideas into information people could use. Learning design expanded that work: helping people build skills, practice decisions, and apply what they learned.

With 15+ years in learning and facilitation, I’ve worked across classrooms, virtual training, webinars, and conferences. Coaching and change management added another perspective: understanding how people grow, what gets in their way, and what support makes a difference.

Today, I bring those experiences to AI strategy and enablement. I connect decisions about technology with learning, governance, and the work people actually need to do.

I’m also co-founder and director of L&D Cares, supporting coaching and mentoring in the HR and Talent community.

Credentials

Education and certifications

Arizona State University

MSc, AI in Business

Graduated with Distinction with a 4.0 GPA. Technical and business coursework spanned AI policy, coding, business transformation, and strategy.

Arizona State University

Post-Graduate Certification in AI in Business

Completed December 2024.

AI + change

Google Cloud Generative AI Leader + Vanderbilt/Coursera Change Management and AI

Credentialed foundations for leading AI change with practical adoption in mind.

Assessment + coaching

Hogan Assessments, 360 Feedback, coaching, HR, and learning programs

Tools for helping people understand growth, leadership, and the behavioral side of change.

Outside of work

Curiosity has always taken me in new directions.

Outside of work, life includes my two dachshunds, George & Ringo, travel, and reading as many books as possible. I’m also a Level 1 sommelier, a former skydiver, and at one point, a competitive ballroom dancer.